Privacy Policy

Privacy Policy Last updated: August 2026

The Little Dreamers Project Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, why we collect it, how we use it and the rights you have over your personal information.

1. WHO WE ARE

The Little Dreamers is operated by:

The Little Dreamers Project Ltd
Company number: 16552124
Registered in England and Wales

Registered office:
Yard 2, The Skill Centre
Limberline Spur
Portsmouth
PO3 5LF

Email: info@thelittledreamers.co.uk

The Little Dreamers Project Ltd is the organisation responsible for deciding how and why your personal information is used.

2. INFORMATION WE MAY COLLECT

Depending on how you use our website or interact with us, we may collect information including:

Your name

Your email address

Your telephone number, where provided

Your billing and delivery address

Details of products you order

Personalisation information you provide for personalised products

Information you provide when contacting us

Order, payment and transaction information

Information about returns, refunds or customer service enquiries

Technical information about how you use our website, such as your device, browser, IP address and website activity

Cookie and consent preferences

3. INFORMATION ABOUT CHILDREN

The Little Dreamers is a family and children-focused brand, but our online shop and website are intended to be used by adults when making purchases.

We do not intentionally ask children to provide unnecessary personal information directly through the website.

Where an adult supplies a child’s name or other information for the purpose of creating a personalised product, we use that information only as necessary to create and fulfil the order.

Please avoid providing more personal information than is necessary for personalisation.

4. HOW WE COLLECT YOUR INFORMATION

We may receive personal information directly from you when you:

Place an order

Create or manage an account, where available

Contact us by email or through our website

Complete a form

Request help with an order

Ask for a refund or return

Subscribe to marketing, where offered

Choose cookie preferences

We may also receive certain technical and transaction information automatically through our website and the services used to operate it.

5. WHY WE USE YOUR INFORMATION

We may use your personal information to:

Process and fulfil your orders

Create personalised products you have requested

Arrange delivery

Take and process payments

Send order confirmations and delivery information

Respond to questions and customer service requests

Handle returns, refunds, complaints or problems with orders

Maintain appropriate business, tax and accounting records

Protect our website and business against fraud, abuse or security threats

Improve our website, products and customer experience

Send marketing communications where we are legally permitted to do so

Comply with legal and regulatory obligations

6. OUR LAWFUL BASES

UK data protection law requires us to have a lawful reason for using your personal information.

Depending on the circumstances, we may rely on the following lawful bases:

CONTRACT

We need certain information to fulfil our contract with you.

For example, we need your name, delivery address and order details to process and deliver an order.

LEGAL OBLIGATION

We may need to keep or use certain information to comply with legal requirements, including accounting, tax, product safety and consumer protection obligations.

LEGITIMATE INTERESTS

We may use information where it is reasonably necessary for running and protecting our business and where your rights and interests do not override those interests.

This may include preventing fraud, maintaining website security, improving our service and dealing with business administration.

CONSENT

Where consent is required, for example for certain marketing communications or non-essential cookies, we will ask for your permission.

You can withdraw your consent at any time.

7. PAYMENT INFORMATION

Payments made through our website are processed using the payment services available through our website platform.

We do not receive or store your complete payment-card details simply because you make a card payment through our website.

Payment providers may process personal information in accordance with their own privacy policies and legal obligations.

8. WHO WE MAY SHARE INFORMATION WITH

We do not sell your personal information.

We may share personal information where necessary with organisations that help us operate our business, including:

Our website and ecommerce platform provider

Payment processors

Delivery and courier companies

Email and communications providers

Professional advisers such as accountants or legal advisers

IT, website or technical service providers

Government bodies, regulators, law enforcement or other authorities where required by law

We only share information where there is a legitimate reason to do so and only the information reasonably necessary for that purpose.

9. WIX

Our website is currently built and hosted using Wix.

Wix provides services that allow us to operate our website, online shop, checkout and related website functions.

As part of providing those services, Wix may process information relating to website visitors and customers.

Wix may process data using infrastructure and service providers located in different countries.

Where personal information is transferred internationally, appropriate legal protections must be used in accordance with applicable data protection law.

10. DELIVERY PROVIDERS

Where you place an order requiring delivery, we may provide the delivery company with information necessary to deliver your parcel.

This may include:

Your name

Delivery address

Email address

Telephone number where required for delivery notifications

Information necessary to identify or manage the shipment

Delivery companies may process this information under their own privacy policies.

11. HOW LONG WE KEEP INFORMATION

We only keep personal information for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, tax, accounting and consumer obligations.

Different types of information may be kept for different periods.

For example, information relating to purchases and financial transactions may need to be retained for several years for tax and accounting purposes.

Information that is no longer required will be deleted, anonymised or securely disposed of where appropriate.

12. MARKETING

We may occasionally offer customers the option to receive news, product updates or marketing communications.

Where consent is required, we will not send this type of marketing unless you have chosen to receive it.

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the message or by contacting:

info@thelittledreamers.co.uk

Stopping marketing communications will not stop essential messages relating to an existing order or customer service matter.

13. COOKIES

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to work correctly, for example to operate shopping baskets, checkout or website security.

Other cookies may be used for purposes such as analytics, remembering preferences or marketing.

Where consent is required for non-essential cookies, those cookies should not be used until you have made a choice through our cookie consent settings.

You can change or withdraw your cookie choices where the website provides that option.

More information may also be provided through our Cookie Policy or cookie settings.

14. INTERNATIONAL DATA TRANSFERS

Some of the companies that provide services to us may process or store personal information outside the United Kingdom.

Where this happens, we expect appropriate safeguards to be used to protect personal information in accordance with UK data protection law.

15. KEEPING YOUR INFORMATION SECURE

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

We also use established third-party services, including our website and payment providers, to help provide secure website, payment and ecommerce services.

No internet-based service can guarantee absolute security, but we take data protection seriously and aim to use appropriate safeguards.

16. YOUR DATA PROTECTION RIGHTS

Depending on the circumstances, UK data protection law may give you rights including:

The right to ask for a copy of personal information we hold about you

The right to ask us to correct inaccurate or incomplete information

The right to ask us to delete personal information in certain circumstances

The right to ask us to restrict how information is used in certain circumstances

The right to object to certain uses of your personal information

The right to receive certain information in a portable format where applicable

The right to withdraw consent where we rely on consent

These rights are not absolute in every situation and there may be lawful reasons why we need to continue holding or using certain information.

17. HOW TO EXERCISE YOUR RIGHTS

If you want to exercise a data protection right or have a question about how we use your information, contact:

info@thelittledreamers.co.uk

Please provide enough information for us to identify you and understand your request.

We may need to ask for additional information to confirm your identity before providing personal information.

18. COMPLAINTS

If you are unhappy with how we have handled your personal information, please contact us first so we have the opportunity to investigate the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator responsible for data protection.

Information Commissioner’s Office
Website: www.ico.org.uk

19. THIRD-PARTY LINKS

Our website may contain links to websites or services operated by other organisations.

We are not responsible for the privacy practices of third-party websites.

If you follow an external link, you should read the privacy information provided by that organisation.

20. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our website, products, service providers or legal requirements.

The most recent version will be available on our website.

Where appropriate, we may also notify customers about significant changes.

21. CONTACT US

For questions about this Privacy Policy or how we use personal information, contact:

The Little Dreamers Project Ltd

Yard 2, The Skill Centre
Limberline Spur
Portsmouth
PO3 5LF

Email: info@thelittledreamers.co.uk